Shipping policy

 

Shipping Policy

At Volyoume, we strive to provide our customers with reliable and timely delivery of their purchases. This shipping policy outlines the terms and conditions for shipping within the United Kingdom.

Shipping Method: We use Royal Mail 48hr Tracked for all our deliveries within the UK. This service ensures that your package is tracked and delivered within 48 hours from the time of dispatch.

Order Processing Time:

  • Orders placed before 12:00 PM GMT on business days (Monday to Friday) will be processed and dispatched the same day.
  • Orders placed after 12:00 PM GMT or on weekends and public holidays will be processed and dispatched on the next business day.

Delivery Time:

  • Once your order has been dispatched, it will typically be delivered within 48 hours.
  • Please note that delivery times may vary slightly during peak periods such as holidays, sales events, or unforeseen circumstances beyond our control.

Shipping Charges:

  • Standard shipping charges are calculated at checkout based on the total weight and dimensions of your order.
  • Occasionally, we may offer free shipping promotions. These will be clearly indicated on our website and during the checkout process.

Tracking Your Order:

  • Upon dispatch, you will receive a shipping confirmation email containing your Royal Mail 48hr Tracked tracking number.
  • You can track your order through the Royal Mail website or their tracking service using the provided tracking number.

Delivery Address:

  • Please ensure that the delivery address provided is accurate and complete to avoid any delays or delivery issues.
  • We are not responsible for any delays or lost packages resulting from incorrect or incomplete delivery addresses.

Missed Deliveries:

  • If you are not available to receive your package, Royal Mail will leave a card with instructions on how to rearrange delivery or collect your package from a local delivery office.
  • Please follow the instructions provided by Royal Mail to ensure prompt receipt of your package.

Lost or Damaged Packages:

  • In the rare event that your package is lost or arrives damaged, please contact our customer service team within 3 days of the expected delivery date.
  • We will work with Royal Mail to investigate and resolve the issue as quickly as possible, and provide a replacement or refund if necessary.

Contact Us: If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at:

Customer Service:

Email: help@volyoume.co.uk

Thank you for choosing Volyoume. We appreciate your business and are committed to providing you with the best possible shopping experience.