Cancellation policy

How plans work

When you choose a plan, your order repeats automatically on the schedule shown on the product page and at checkout, until you pause or cancel.

Pausing or cancelling

You can pause or cancel your plan at any time. Log in to your account on volyoume.co.uk, or email help@volyoume.co.uk with your order number.

To stop your next order, cancel before its billing date. If an order has already been charged, your change applies from the one after.

If you cancel a prepaid plan (3 or 6 bottles or jars), you'll still receive the deliveries you've already paid for. The plan just won't renew.

Refunds

Cancelling stops future orders. For orders you've already received, see our Refund policy and our 180-day money-back guarantee.